{"id":15978,"date":"2017-04-13T09:27:03","date_gmt":"2017-04-13T09:27:03","guid":{"rendered":"https:\/\/arc.coop\/?page_id=15978"},"modified":"2025-10-10T10:24:41","modified_gmt":"2025-10-10T10:24:41","slug":"contacto","status":"publish","type":"page","link":"https:\/\/arc.coop\/es\/contacto\/","title":{"rendered":"Contacto"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-fullwidth-1  fusion-parallax-none nonhundred-percent-fullwidth\" style=\"border-color:#eae9e9;border-bottom-width: 0px;border-top-width: 0px;border-bottom-style: solid;border-top-style: solid;padding-bottom:20px;padding-top:60px;padding-left:;padding-right:;background-color:rgba(255,255,255,0);\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-fullwidth-1 {\n                            padding-left: px !important;\n                            padding-right: px !important;\n                        }<\/style><div class=\"fusion-row\"><div class=\"fusion-one-third fusion-layout-column fusion-spacing-yes\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper\"><h3 style=\"text-align: left;\"><span style=\"color: #ffffff;\">Ar\u00e7 Corredoria d&#8217;Asseguran\u00e7es, SCCL<\/span><\/h3>\n<p style=\"text-align: left;\"><span style=\"color: #ffffff;\">Casp 43, 08010 Barcelona<\/span><br \/>\n<span style=\"color: #ffffff;\">08010 Barcelona<\/span><br \/>\n<span style=\"color: #ffffff;\">info@arc.coop<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #ffffff;\">93 423 46 02<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #ffffff !important;\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-instagram fusion-icon-instagram\" style=\"color: #ffffff!important;\" title=\"\" href=\"https:\/\/www.instagram.com\/arc_coop\" target=\"_blank\" rel=\"noopener noreferrer\" data-placement=\"right\" data-title=\"\" data-toggle=\"tooltip\" data-original-title=\"Instagram\"><span class=\"screen-reader-text\">Instagram<\/span><\/a> @arc_coop<\/span><br \/>\n<span style=\"color: #ffffff;\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-facebook fusion-icon-facebook\" style=\"color: #ffffff;\" title=\"\" href=\"https:\/\/www.facebook.com\/arccoop\" target=\"_blank\" rel=\"noopener noreferrer\" data-placement=\"right\" data-title=\"\" data-toggle=\"tooltip\" data-original-title=\"Facebook\"><span class=\"screen-reader-text\">Facebook<\/span><\/a> @arccoop<\/span><br \/>\n<span style=\"color: #ffffff !important;\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin fusion-icon-linkedin \" style=\"color: #ffffff!important;\" title=\"\" href=\"https:\/\/www.linkedin.com\/company\/arccoop\" target=\"_blank\" rel=\"noopener noreferrer\" data-placement=\"right\" data-title=\"\" data-toggle=\"tooltip\" data-original-title=\"LinkedIn\"><span class=\"screen-reader-text\">LinkedIn<\/span><\/a> @arccoop<\/span><br \/>\n<span style=\"color: #ffffff;\"><a class=\"fusion-social-network-icon fusion-tooltip\" style=\"color: #ffffff;\" title=\"\" href=\"https:\/\/bsky.app\/profile\/arc-coop.bsky.social\" target=\"_blank\" rel=\"noopener noreferrer\" data-placement=\"right\" data-title=\"\" data-toggle=\"tooltip\" data-original-title=\"Bluesky\"><img decoding=\"async\" style=\"height: 17px;\" src=\"https:\/\/arc.coop\/wp-content\/uploads\/2024\/12\/bluesky-white.png\" \/><span class=\"screen-reader-text\">Bluesky<\/span><\/a> @arc-coop.bsky.social<\/span><br \/>\n<span style=\"color: #ffffff;\"><a class=\"fusion-social-network-icon fusion-tooltip\" style=\"color: #ffffff;\" title=\"\" href=\"https:\/\/mastodon.social\/@arc_coop\" target=\"_blank\" rel=\"noopener noreferrer\" data-placement=\"right\" data-title=\"\" data-toggle=\"tooltip\" data-original-title=\"Mastodon\"><img decoding=\"async\" style=\"height: 17px;\" src=\"https:\/\/arc.coop\/wp-content\/uploads\/2025\/01\/mastodon_logo_icon_white.png\" \/><span class=\"screen-reader-text\">Bluesky<\/span><\/a> @arc_coop<\/span><\/p>\n<div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-two-third fusion-layout-column fusion-column-last fusion-spacing-yes\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper\">\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tvar map_fusion_map_69ea584032ef8;\n\t\t\t\tvar markers = [];\n\t\t\t\tvar counter = 0;\n\t\t\t\tfunction fusion_run_map_fusion_map_69ea584032ef8() {\n\t\t\t\t\tjQuery('#fusion_map_69ea584032ef8').fusion_maps({\n\t\t\t\t\t\taddresses: [{\"address\":\"Casp, 43, 08010 Barcelona\",\"infobox_content\":\"Casp, 43, 08010 Barcelona\",\"coordinates\":false,\"cache\":true,\"latitude\":\"41.3920594\",\"longitude\":\"2.1739426\"}],\n\t\t\t\t\t\tanimations: true,\n\t\t\t\t\t\tinfobox_background_color: '',\n\t\t\t\t\t\tinfobox_styling: 'default',\n\t\t\t\t\t\tinfobox_text_color: '',\n\t\t\t\t\t\tmap_style: 'custom',\n\t\t\t\t\t\tmap_type: 'roadmap',\n\t\t\t\t\t\tmarker_icon: '',\n\t\t\t\t\t\toverlay_color: '#5d987a',\n\t\t\t\t\t\toverlay_color_hsl: {\"hue\":106,\"sat\":24,\"lum\":48},\n\t\t\t\t\t\tpan_control: true,\n\t\t\t\t\t\tshow_address: true,\n\t\t\t\t\t\tscale_control: true,\n\t\t\t\t\t\tscrollwheel: true,\n\t\t\t\t\t\tzoom: 14,\n\t\t\t\t\t\tzoom_control: true,\n\t\t\t\t\t});\n\t\t\t\t}\n\t\t\t\tif ( typeof google !== 'undefined' ) {\n\t\t\t\t\tgoogle.maps.event.addDomListener(window, 'load', fusion_run_map_fusion_map_69ea584032ef8);\n\t\t\t\t}\n\t\t\t<\/script>\n\t\t\t<div class=\"shortcode-map fusion-google-map\" id=\"fusion_map_69ea584032ef8\" style=\"height:420px;width:100%;\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-fullwidth-2  fusion-parallax-none nonhundred-percent-fullwidth\" style=\"border-color:#eae9e9;border-bottom-width: 0px;border-top-width: 0px;border-bottom-style: solid;border-top-style: solid;padding-bottom:40px;padding-top:40px;padding-left:;padding-right:;background-color:#ffffff;\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-fullwidth-2 {\n                            padding-left: px !important;\n                            padding-right: px !important;\n                        }<\/style><div class=\"fusion-row\"><div class=\"fusion-three-fifth fusion-layout-column fusion-column-last fusion-spacing-yes\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper\"><div class=\"fusion-title title fusion-sep-none fusion-title-size-three\" style=\"margin-top:0px;margin-bottom:31px;\"><h3 class=\"title-heading-left\">Formulario de contacto<\/h3><\/div>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f16694-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"16694\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/15978#wpcf7-f16694-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"16694\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f16694-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:16694,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;notice_dismissed_rollback-cf7-5.3.2&quot;:true,&quot;notice_dismissed_rollback-cf7-5.4.1&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.7&quot;:true}}\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>Nombre (*)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data- autocomplete=\"both\" autocomplete=\"off\" name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>Correo electr\u00f3nico (*)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data- autocomplete=\"both\" autocomplete=\"off\" name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>Asunto\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n<\/p>\n<p>Mensaje\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-961\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-961\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> He le\u00eddo y acepto la <a target=\"_blank\" href=\"https:\/\/arc.coop\/es\/politica-de-privacidad\/\" > Pol\u00edtica de privacidad <\/a><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-245\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"checkbox-245[]\" value=\"Estoy de acuerdo en recibir el bolet\u00edn electr\u00f3nico con las noticias de la comunidad de Ar\u00e7 Cooperativa y comunicaciones comerciales que siempre tendr\u00e1n el objetivo de promover el mercado social, el consumo consciente o el seguro \u00e9tico. Nosotros no creemos en el marketing agresivo.\" \/><span class=\"wpcf7-list-item-label\">Estoy de acuerdo en recibir el bolet\u00edn electr\u00f3nico con las noticias de la comunidad de Ar\u00e7 Cooperativa y comunicaciones comerciales que siempre tendr\u00e1n el objetivo de promover el mercado social, el consumo consciente o el seguro \u00e9tico. Nosotros no creemos en el marketing agresivo.<\/span><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep sep-none\" style=\"border-color:#ffffff;margin-left: auto;margin-right: auto;margin-top:;\"><\/div><div class=\"fusion-three-fifth fusion-layout-column fusion-column-last fusion-spacing-yes\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper\"><h3>Defensa de la persona asegurada<\/h3>\n<p>En cumplimiento de la normativa vigente, en Ar\u00e7 Cooperativa disponemos de un servicio que atiende las quejas y reclamaciones relacionadas con los intereses y derechos legalmente reconocidos de las personas usuarias a trav\u00e9s de\u00a0<strong>AUNNA Asociaci\u00f3n de Empresarios Corredores de Seguros<\/strong>.<\/p>\n<p>Este servicio tiene que resolver las quejas y reclamaciones en un plazo no superior a 1 mes desde la presentaci\u00f3n de la reclamaci\u00f3n.<\/p>\n<p>Agotada esta v\u00eda, os pod\u00e9is dirigir a la Direcci\u00f3n General de Seguros y Fondos de Pensiones en persona al paseo de la Castellana, 44, de Madrid o a trav\u00e9s de su p\u00e1gina web.<\/p>\n<p>Ar\u00e7 Cooperativa tenemos a disposici\u00f3n de todas las personas usuarias que lo soliciten un ejemplar del reglamento del servicio de atenci\u00f3n al cliente.<\/p>\n<p>Pod\u00e9is enviar la queja o reclamaci\u00f3n a trav\u00e9s de un correo electr\u00f3nico o un correo postal a la direcci\u00f3n: calle Doctor Fleming, 53, 28036 Madrid.<\/p>\n<ul>\n<li>Ley 44\/2002, de 22 de noviembre, de medidas de reforma del sistema financiero.<\/li>\n<li>Orden ministerial 734\/2004, del 11 de marzo.<\/li>\n<li>Real Decreto-ley 3\/2020, de 4 de febrero, de medidas urgentes por el que se incorporan al ordenamiento jur\u00eddico espa\u00f1ol diversas directivas de la Uni\u00f3n Europea en el \u00e1mbito de la contrataci\u00f3n p\u00fablica en determinados sectores; de seguros privados; de planes y fondos de pensiones; del \u00e1mbito tributario y de litigios fiscales.<\/li>\n<\/ul>\n<div class=\"fusion-button-wrapper\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-1 .fusion-button-text, .fusion-button.button-1 i {color:#2e7952;}.fusion-button.button-1 {border-width:1px;border-color:#2e7952;}.fusion-button.button-1 .fusion-button-icon-divider{border-color:#2e7952;}.fusion-button.button-1:hover .fusion-button-text, .fusion-button.button-1:hover i,.fusion-button.button-1:focus .fusion-button-text, .fusion-button.button-1:focus i,.fusion-button.button-1:active .fusion-button-text, .fusion-button.button-1:active{color:#ffffff;}.fusion-button.button-1:hover, .fusion-button.button-1:focus, .fusion-button.button-1:active{border-width:1px;border-color:#ffffff;}.fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:active .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-1{background: #ffffff;}.fusion-button.button-1:hover,.button-1:focus,.fusion-button.button-1:active{background: #2e7952;}.fusion-button.button-1{width:auto;}<\/style><a class=\"fusion-button button-flat button-round button-large button-default button-1\" target=\"_self\" href=\"mailto:atencionalcliente@aunnaasociacion.es\"><span class=\"fusion-button-text\">Quejas y reclamaciones<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep sep-none\" style=\"border-color:#ffffff;margin-left: auto;margin-right: auto;margin-top:20px;\"><\/div><div class=\"fusion-three-fifth fusion-layout-column fusion-column-last fusion-spacing-yes\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper\"><h3>Sistema interno de informaci\u00f3n<\/h3>\n<p>A trav\u00e9s de este canal cualquier persona podr\u00e1 tramitar cualquier tipo de comunicaci\u00f3n relacionada con el cumplimiento normativo de Ar\u00e7 Cooperativa.<\/p>\n<div class=\"fusion-button-wrapper\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-2 .fusion-button-text, .fusion-button.button-2 i {color:#2e7952;}.fusion-button.button-2 {border-width:1px;border-color:#2e7952;}.fusion-button.button-2 .fusion-button-icon-divider{border-color:#2e7952;}.fusion-button.button-2:hover .fusion-button-text, .fusion-button.button-2:hover i,.fusion-button.button-2:focus .fusion-button-text, .fusion-button.button-2:focus i,.fusion-button.button-2:active .fusion-button-text, 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class=\"fusion-clearfix\"><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-15978","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contacto - Ar\u00e7 Cooperativa<\/title>\n<meta name=\"description\" content=\"Contacta con nosotras a trav\u00e9s de nuestro tel\u00e9fono, mand\u00e1ndonos un correo electr\u00f3nico o rellenando el formulario de contacto.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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