Arç Corredoria d’Assegurançes, SCCL

Casp 43, 08010 Barcelona
08010 Barcelona
[email protected]

93 423 46 02

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    Consumer protection

    In accordance with current legislation, Arç Cooperativa provides a complaints and claims service safeguarding the legal rights and interests of the consumer.

    This service is obliged to resolve complaints and claims in a period of no longer than two months. Having exhausted this route, you can contact the Spanish Directorate-General for Insurance and Pension Funds (Dirección General de Seguros y Fondos de Pensiones).

    • Regulation of customer service.
    • Royal Decree-Law 3/2020 of 4 February on urgent measures transposing into Spanish law various European Union directives in the field of public procurement in certain sectors; private insurance; pension plans and funds; taxation and tax litigation.
    • Spanish Order ECO/734/2004, 11 March, relating to customer service and client protection in financial institutions.
    Complaints and claims