Arç Corredoria d’Assegurançes, SCCL
Casp 43, 08010 Barcelona
08010 Barcelona
[email protected]
93 423 46 02
Facebook @arccoop
Twitter @arc_coop
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Consumer protection
In accordance with current legislation, Arç Cooperativa provides a complaints and claims service safeguarding the legal rights and interests of the consumer.
This service is obliged to resolve complaints and claims in a period of no longer than two months. Having exhausted this route, you can contact the Spanish Directorate-General for Insurance and Pension Funds (Dirección General de Seguros y Fondos de Pensiones).
- Regulation of customer service.
- Royal Decree-Law 3/2020 of 4 February on urgent measures transposing into Spanish law various European Union directives in the field of public procurement in certain sectors; private insurance; pension plans and funds; taxation and tax litigation.
- Spanish Order ECO/734/2004, 11 March, relating to customer service and client protection in financial institutions.