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Consumer protection
In accordance with current legislation, Arç Cooperativa provides a complaints and claims service safeguarding the legal rights and interests of the consumer through AUNNA Asociación de Empresarios Corredores de Seguros.
This service is obliged to resolve complaints and claims in a period of no longer than one month after filing the claim.
Having exhausted this route, you can contact the Spanish Directorate-General for Insurance and Pension Funds (Dirección General de Seguros y Fondos de Pensiones) at Paseo de la Castellana, 44 Madrid or through their website.
Arç Cooperativa provides a copy of its customer service rules to all users who request it.
You can file a claim by email or regular mail to the address: Calle Doctor Fleming, 53, 28036 Madrid.
- Law 44/2002 of 22 November on measures to reform the financial system.
- Ministerial Order 734/2004 of 11 March.
- Royal Decree-Law 3/2020 of 4 February on urgent measures transposing into Spanish law various European Union directives in the field of public procurement in certain sectors; private insurance; pension plans and funds; taxation and tax litigation.
Complaints system
In accordance with article 199 of Royal Decree 3/2020 and article 10 of Law 2/2023, Arç Cooperativa has a complaints system which allows anyone to report an infringement or wrongdoing on the part of our company.
This is an independent, specific and autonomous system that guarantees the confidentiality of both the person reporting the offence and the individuals allegedly responsible.