Defending insured individuals

In compliance with applicable regulations, Arç Cooperative provides a service that deals with complaints and claims regarding the legally-recognized interests and rights of users. Once this option has been exhausted, you can contact the Spanish Directorate General of Insurance and Pension Funds.

• Regulations on customer service.
• Spanish Law 26/2006, from July 17, on private insurance and reinsurance mediation.
• Ministerial Order ECO/734/2004, from March 11, on customer service and consumer ombudsman departments at financial institutions.